3Hats — Payments & Refunds

💳 How payments work

All payments on 3Hats are processed securely through our payment provider, Stripe.

When a buyer purchases an artwork:

• Payment is taken immediately at checkout

• The funds are held securely for a short period
  

This helps protect both buyers and artists.

💸 When artists get paid

Artists are paid 7 days after a purchase, unless an issue is reported.

This holding period allows time for:

• delivery

• any potential disputes
  

Once released, funds are paid to the artist via Stripe.

📦 Shipping & delivery

Artists are responsible for:

• packaging

• shipping

• providing tracking (if available)
  

Buyers will be notified once an artwork has been shipped.

🔁 Refunds & issues

If something goes wrong (for example: damaged item, wrong item, or not as described):

• Buyers can report an issue through the platform

• 3Hats will review the case

• A resolution will be provided
  

💰 How refunds are handled

If a refund is approved:

• The payment is returned to the buyer’s original payment method

• The refund amount is deducted from the artist’s Stripe balance

If the artist does not have enough balance they will be required to reimburse the platform

🧾 Fees

3Hats takes a small commission from each sale.

• This fee is deducted automatically

• Buyers do not pay additional platform fees
  

🔒 Payment security

3Hats does not store your card details.

All payments are handled securely by Stripe, a global payment provider.

⚠️ Important

• 3Hats is a platform that connects buyers and artists

• Artists are responsible for the artworks they sell

• 3Hats may step in to help resolve disputes when needed
  
  Have a question? Contact us at support@3hats.io